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TeleCRM
Enterprise Security & Trust Center

Bank-Grade Security, Lead Anti-Theft & Data Privacy by Design

TeleCRM protects your business from lead leakage, data theft, and unauthorized customer exports with military-grade 256-bit encryption, strict Row-Level database isolation, and automated forensic audit logging.

256-Bit TLS & AES Encryption
Anti-Export Lead Protection
Postgres Row-Level Security (RLS)
Indian Data Localization (AWS Mumbai)

How TeleCRM Safeguards Your Sales Assets

Engineered from the ground up to prevent data theft and maintain continuous compliance.

PROPRIETARY DATA PROTECTION

Lead Anti-Theft & Number Masking

Prevent telecallers and sales agents from saving client phone numbers to personal address books or exporting customer lists. Restrict CSV downloads exclusively to authorized Super Admins.

Security Safeguards
  • Dynamic Phone Number Masking on Telecaller screens
  • Strict CSV & Excel Bulk Export permission locks
  • Watermarked lead view protection & screenshot alerts
  • Instant 1-click agent access revocation on offboarding
AES-256 CLOUD AUDIO VAULT

End-to-End Encrypted Call Recordings

All outbound and inbound telephony audio streams are encrypted at rest with military-grade AES-256 and encrypted in transit over TLS 1.3 cryptographic tunnels.

Security Safeguards
  • 256-bit encryption for all stored voice call audio files
  • Role-gated playback permissions for Quality Audit supervisors
  • Automated retention schedules with custom archiving rules
  • HMAC-SHA256 signature verification on all telephony webhooks
ZERO CROSS-TENANT DATA LEAKAGE

Row-Level Security (RLS) Tenant Isolation

Every SQL query, lead search, and analytics aggregate is strictly bounded by Postgres Row-Level Security policies tied to your distinct Enterprise ID.

Security Safeguards
  • Cryptographically isolated database partitions per workspace
  • Zero shared memory or leaky multi-tenant cache states
  • Automated penetration testing every quarter
  • SSRF-safe webhook dispatchers with RFC 1918 private IP blocking
FORENSIC COMPLIANCE TRAIL

Immutable Real-Time Audit Logs

Every contact view, call dial, lead reassignment, WhatsApp template dispatch, and login attempt is logged with IP address, device fingerprints, and UTC timestamps.

Security Safeguards
  • Tamper-proof audit event ledger stored on write-once cloud storage
  • Real-time alerts for suspicious bulk contact viewing spikes
  • Granular user session management and automatic idle timeouts
  • Exportable compliance logs for external ISO & SOC2 audits
LEAST PRIVILEGE ARCHITECTURE

Granular Role-Based Access Control (RBAC)

Define exact operational boundaries between Organization Owners, Department Managers, Telecallers, and QA Auditors. Restrict field visibility by team.

Security Safeguards
  • Server-authoritative role enforcement (no client override risk)
  • Department-level lead routing and pipeline view boundaries
  • Custom field masking (e.g. hide deal value or email from calling reps)
  • Strict separation between Admin configuration and Agent dialer
HIGH AVAILABILITY INFRASTRUCTURE

99.99% Telephony Uptime & Disaster Recovery

Built on geo-redundant AWS Mumbai and Cloudflare global edge networks with real-time replication, multi-carrier SIM routing, and continuous automated health checks.

Security Safeguards
  • Multi-carrier SIM & Cloud telephony automatic failovers
  • Hourly encrypted database snapshots with 15-minute point-in-time recovery
  • DDoS mitigation and enterprise Web Application Firewall (WAF)
  • Zero-downtime rolling deployments across all service clusters
REGULATORY ALIGNMENT

Compliant with Global & National Standards

We continually audit our infrastructure against rigorous international data privacy frameworks.

ISO 27001:2022 ISMS

Architecture Aligned

Engineered following international Information Security Management System (ISMS) controls and least-privilege policies.

SOC 2 Trust Principles

Security Benchmark

Rigorous alignment with cloud security, availability, and tenant confidentiality controls across all service clusters.

DPDP Act 2023 (India)

Data Localization Ready

Fully aligned with India's Digital Personal Data Protection Act with localized data residency inside AWS Mumbai data centers.

GDPR Privacy Framework

Privacy by Design

Built with tenant isolation, right-to-be-forgotten deletion workflows, and audit logging safeguards.

Multi-Layer Defense Architecture

How customer inquiries and call streams flow securely across our perimeter

1. Edge & Client Layer

Mobile SIM Dialer & Web Desktop with number masking and tokenized session state.

2. TLS 1.3 Transport & WAF

DDoS mitigation, rate limiting, and HMAC signature authentication on all endpoints.

3. RLS Tenant Firewall

Postgres Row-Level Security policies isolate organization records with zero cross-tenant bleed.

4. AES-256 Vault

Encrypted cloud audio archives and daily multi-region snapshot backups in AWS Mumbai.

Security & Privacy Frequently Asked Questions

Clear answers to your organization's data governance and security queries.

No. In TeleCRM, all bulk CSV/Excel exports are restricted exclusively to verified Super Admins. Calling agents cannot export leads, cannot bulk copy numbers, and phone numbers can be masked to prevent saving to personal address books.
ENTERPRISE SECURITY REVIEWS

Need a custom vendor security assessment or NDA?

Our security and compliance team is available to complete your organization's IT risk questionnaires, provide SOC 2 reports, and review data processing agreements.

Explore Enterprise Plans